Kip Tindell

“the whole frictionless, no people involved definition of service, the difference between the Container Store and Neiman Marcus and companies like that, where you have this individualized, great salesperson selling a solution.”

“just that type of relentless humility, driving to be even better than you've been in the past, and patience. I think that builds a business more truly than anything else.”

“I just stopped it at 20 % because going faster than that, it would be like the RPM needle getting too far into the red.”

“we retired about eight or nine years ago, and it hasn't done that well since.”